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This Privacy Policy explains how Relivia collects, uses, maintains and discloses information collected from users ("User") of the myrelivia.com website (the "Site"). This Privacy Policy applies to the Site and all products and services offered by Relivia.
Relivia is committed to protecting your privacy. If we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.
This Privacy Policy is effective as of May 10, 2025.
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and certain cookies installed on your device. As you browse the Site, we may also collect information about the pages or products you view, the websites or search terms that referred you to our Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."
We collect Device Information using technologies including:
When you make or attempt to make a purchase through the Site, we may collect information including your name, billing address, shipping address, payment information, email address and phone number. We refer to this as "Order Information."
When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.
We do not sell, trade or rent Users' personal identification information to others. We may share aggregated, non-personally identifiable demographic information with business partners, trusted affiliates and advertisers for legitimate business purposes.
We use Order Information to:
We may use your email address to send information and updates relating to your order and to respond to enquiries. If you opt into our mailing list, you may receive company news, updates and information about related products or services. You can unsubscribe from marketing communications at any time.
We use Device Information to help detect potential risk and fraud and to improve and optimise our Site, including through analytics and assessment of marketing and advertising campaigns.
We may share Personal Information with service providers that help us operate our business. For example, our online store is powered by Shopify, and we may use analytics services such as Google Analytics.
We may also disclose Personal Information where required to comply with applicable laws and regulations, respond to lawful requests for information, or protect our legal rights.
We may use Personal Information to provide targeted advertising or marketing communications that may be relevant to your interests.
You may be able to control or opt out of certain forms of targeted advertising through the settings and opt-out mechanisms provided by relevant advertising platforms.
Please note that we do not currently alter our Site's data collection and use practices in response to a "Do Not Track" signal from your browser.
If you are a resident of the European Economic Area or another jurisdiction providing applicable data protection rights, you may have the right to access, correct, update or request deletion of the Personal Information we hold about you.
If you wish to exercise an applicable privacy right, please contact us using the contact information below.
Depending on your location and the circumstances, your information may be transferred or processed outside your country of residence.
When you place an order through the Site, we may retain your Order Information for our records for as long as necessary to fulfil legal, accounting and business requirements, unless you have a lawful right to request its deletion.
When you provide Personal Information to complete a transaction, verify payment information, place an order, arrange delivery or return a purchase, we use that information for the specific purpose for which it was provided.
If we request Personal Information for a secondary purpose, such as marketing, we will request appropriate consent or provide you with an opportunity to decline.
If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information, where applicable, by contacting us at:
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
Your data may be stored through Shopify's data storage, databases and general Shopify application infrastructure. Shopify uses security measures designed to protect stored information.
If you choose a direct payment gateway, payment information is handled in accordance with the applicable payment provider's security practices and PCI-DSS requirements.
Third-party providers used by Relivia generally collect, use and disclose information only to the extent necessary to provide their services.
Certain third-party providers, including payment gateways and payment processors, have their own privacy policies governing how they handle Personal Information. We recommend reviewing the privacy policies of these providers before using their services.
If you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Site's Terms of Service.
We take reasonable precautions and follow appropriate industry practices to help protect your Personal Information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Where applicable, payment information is encrypted using secure technologies and handled in accordance with relevant PCI-DSS requirements. However, no method of transmission over the Internet or electronic storage is completely secure.
Our Site may use cookies to enhance the User experience. Cookies may be used for record-keeping purposes, analytics and to remember information about your visit.
You may configure your browser to refuse cookies or notify you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of parts of the Site.
Examples of cookies used by Shopify may include:
_session_id — used to store information about your session._shopify_visit — used for visit statistics._shopify_uniq — used to count visits to a store by an individual customer.cart — used to store information about the contents of your cart._secure_session_id — used for session-related functionality.storefront_digest — used where a store has a password to determine visitor access.
We reserve the right to modify this Privacy Policy at any time. Please review this page periodically for changes.
Changes and clarifications will take effect when posted on the Site. If we make material changes, we may notify you through the Site or other appropriate means.
If Relivia is acquired, merged or otherwise transferred to another entity, your information may be transferred to the new owners as necessary to continue operating the business.
If you would like to access, correct, amend or delete Personal Information we hold about you, exercise an applicable privacy right, make a complaint or simply request more information about our privacy practices, please contact us at:
Relivia
Email: support@myrelivia.com