Received a defective item or did your order arrive damaged in transit? No worries! We will send you a replacement free of charge, provided you contact us at support@myrelivia.com within 2 days of receiving your order.
Not completely satisfied with your purchase? You can return your order for a 100% refund within 14 days of receipt. Please follow the return instructions below. Return shipping costs are the responsibility of the customer.
Want to change or cancel your order? We can cancel an order as long as it has not yet been processed. Orders that have already been packed or shipped cannot be cancelled. Please contact us at support@myrelivia.com as soon as possible.
Has your order been lost in transit? In rare cases, shipping delays may occur due to circumstances outside our control. If your order has not been delivered within 30 days of shipment, we can offer you a full refund. Please note that, for logistical reasons, your order may occasionally arrive in multiple packages.
We want you to feel confident when choosing Relivia. That's why your purchase is also backed by our 60-Day Money-Back Guarantee.
If you're not completely satisfied with your Relivia product, you can contact us within 60 days of receiving your order to request a return under our guarantee.
Simply email support@myrelivia.com with your order number and let us know that you would like to make use of the 60-Day Money-Back Guarantee. We will provide you with the necessary return instructions.
Once your returned product has been received and approved, your refund will be issued to the original payment method used for the purchase.
Return shipping costs are the responsibility of the customer unless the product is faulty, damaged or otherwise covered by your statutory consumer rights.
The 60-Day Money-Back Guarantee is in addition to your statutory consumer rights and does not limit or replace any rights you may have under applicable UK consumer law.
Our standard return policy lasts 14 days from the date you receive your purchase. The 60-Day Money-Back Guarantee provides an additional period for customers who are not completely satisfied with their purchase, subject to the terms of the guarantee above.
Please carefully inspect your shipment as soon as you receive it. We will only offer refunds, replacements or exchanges for defective or damaged products when the issue is reported within 2 days of delivery.
If you are not 100% satisfied with your purchase, you may return your order under the applicable 60-Day Money-Back Guarantee, provided the requirements of the guarantee are met.
Damaged or defective items
Received a damaged or defective item? We've got you covered. We will send you a replacement free of charge, and you do not need to return the damaged product.
Please email support@myrelivia.com and include a clear photo or short video showing the defective or damaged item.
Any damaged or defective items must be reported within 2 days of your package delivery date.
Items are not eligible for a refund solely due to size or measurement issues if the item shipped matches the size or variant ordered. If the incorrect size or variant was sent due to an error on our part, we will accept an exchange or refund request.
Returns
To be eligible for a standard return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.
Please do not send your purchase back to the manufacturer.
How to request a return
Requesting a return is simple. Contact us at support@myrelivia.com and provide your order number along with the reason for your return. We will review your request and provide you with the appropriate return instructions.
If the goods are faulty or damaged, we will offer either a replacement or a full refund, subject to applicable consumer law.
Approved refunds will be returned to the original payment method used for the order.
This policy does not affect your statutory rights as a consumer under applicable UK law.